For quality control reasons we are unable to accept returns.
Refunds are not accepted on any product within our range if the purchaser no longer requires the product or changes their mind.
If the products you are returning are not faulty and cannot be returned to us with sufficient evidence for exchange, they will not be deemed to be refundable.
Products returned for refund without prior consent from us will be automatically returned back to sender.
If a product is faulty or defective:
We will provide you with a refund or product replacement at your choice. We require the product to be mailed back to us for testing. We will provide funds for postage costs or a credit on your account in this instance, once the faulty product has been received by us.
Please include invoice/ receipt or invoice number with products that are being returned. Please include a description of the issue so that we are able to analyze and investigate.
- We require the product(s) to be returned in original packaging within 14 days from the time of return request.
- Products cannot be refunded or replaced after a 6 month period after sale of
Packaging damaged in transit:
- Please retain broken parcel/s (and packaging) until authorized by Wendy Christina as they may be required by Australia Post as proof of damage.
- Wendy Christina will pay return freight on items sent by us in error unless the customer requests to purchase the item/s.
- Return stock will not be credited where poor packaging by the customer results in goods being broken in return transit.